At Shoper Cart, your satisfaction is important to us. We are committed to delivering high-quality furniture and ensuring a smooth shopping experience. Please read our Refund & Replacement Policy carefully before placing your order.

🚫 No Refund Policy

We do not offer refunds once the order has been placed and delivered. All purchases made through Shoper Cart are final. This is because our products are either made-to-order or carefully prepared before shipping.

We encourage all customers to:

  • Review the product details and images carefully before purchase.
  • Contact our team at info@shopercart.in in case of any doubts before placing the order.

🔁 7-Day Replacement Policy

If the product you receive is damaged, defective, or different from what was ordered, we offer a 7-day replacement policy from the date of delivery.

You are eligible for a replacement if:

  • The product is physically damaged during delivery.
  • You received a wrong item or a part is missing.
  • The furniture has a manufacturing defect.

📦 How to Request a Replacement

To initiate a replacement request, please follow these steps:

  1. Email us at info@shopercart.in within 7 days of delivery.
  2. Include your order number, a brief description of the issue, and clear photos or a video of the product.
  3. Our support team will review your request and respond within 24–48 hours.

🚚 Important Notes

  • Replacements are subject to verification of the issue by our quality team.
  • Products must be unused, in original condition, and repacked securely for return pickup.
  • In some cases, a technician visit or video inspection may be required before approval.
  • If the replacement product is unavailable, we may offer a similar product of equal value.

❌ When Replacement is Not Applicable

  • Product damaged due to misuse, mishandling, or self-modification.
  • Minor color or texture variation due to natural wood or screen display differences.
  • Delays caused by third-party courier services.
  • Requests made after 7 days of delivery.

🔐 Our Commitment

At Shoper Cart, we believe in long-term customer relationships. While refunds are not part of our policy, we stand behind the quality of our products and will do our best to resolve any genuine issues through our replacement process.

For any questions or support, feel free to reach out to us at:
📧 info@shopercart.in